Return Policy

Lineage Collections offers a one-year limited liability warranty on all furniture products delivered in the continental United States for defects in material or workmanship from the date of shipping. For lighting products, Lineage Collections offers a 90-day limited liability warranty. All factory defects or freight damages must be reported within 7 days of receipt. If freight damage exists, then either Lineage Collections or the customer will need to file a claim with the freight provider. The party that issued payment to the freight provider will be the party responsible for filing a claim with the freight provider and recouping any applicable losses.

 The one-year limited liability warranty for defects in material or workmanship applies to normal use of the product in residential or commercial use, but does not cover abusive use or damage to the item due to abuse / misuse. To be clear, the one-year limited liability warranty does not cover negligence, mishandling of the products, or general wear and tear. Natural variations occur in wood grains, die lots, and paint finishes and therefore are not warranted unless they are considered to be a defect, which is solely based on the opinion of Lineage Collections.

 In the event that you need to make a warranty claim, please contact our office and provide the information on this form. Our internal quality control team will then determine the action needed to correct the problem based on the circumstances. Depending on the type of corrective action needed, we reserve the right to repair, replace, or refund your purchase at our discretion. If a repair is required, the repair service may be performed at the current location of the product or at our warehouse. In order to receive credit(s), all repairs must be authorized by Lineage Collections prior to the actual repair service being performed.

The Sunset Case
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